Express industry survey: every link of the goods may be personnel beforehand

Express industry as a new industry, is rapidly changing people's consumption patterns and way of life. But as of circulation "last mile service", the same problem now is repeatedly.

For a long time, express lost, express delay, sorting, violence claims dispute, etc. The mess dwells, express delivery service is difficult to let customer satisfaction.

Since the May 4, history, the national post office "express lost short" problem YunDa criticized, yuantong, ShenTong 3 enterprises, in view of the private Courier industry efforts to overhaul continue to increase.

"The chengdu friend found inside ipad2 received package, missing, only an empty box." Mr. Peng guangdong citizens by the end of April

Beijing university student liu li (a pseudonym) have similar experiences. On 1 May, brother to express her a new buy notebook computer. Liu li open express found, computer shell appeared scratches.

In fact, not only the relevant Courier complaints received constantly, online related complaints also can be seen everywhere.

Consumers to express love hate have add

Mr. Peng guangdong citizens that package "disappeared" items, many find yuantong company communication, yuantong express also acknowledged that the lost, "but with no insured, yuantong reply according to law, postal loss compensation in accordance with the highest amount, but no more than three times as much as the fees charged by. The result is lost $100."

In Beijing on the university of liu li although found that the computer have Nick, but her first and
 At the same time the owner of the shop is liu li said she to express "lost short" have no alternative, but also can every day.

China express association deputy secretary-general, former deputy director of the Shanghai postal administration ShaoZhongLin says, the net buys effectively push big express demand. "From 2000 to 2010, the national daily express capacity from 1 million a increase to 10 million pieces."

Even so, the express profession complaints continues unabated. According to the national post office, according to figures released in November 2010, the national through the "12305" postal industry customer complaints phone and the national post office of the complaints website express problem account for more than 95%.

To express, consumer is in the state of the mixed with love and hatred.

As long as contact package will move hands

So, in the circulation field of express delivery, what link problems caused "lost short"?

"Almost all express link personnel are likely to tamper with the goods." Once in Beijing was eight years as much home express, express branch manager's ZhangLiYang (a pseudonym) said, express, delivery driver, porters, scanning member, the personnel of the service (processing problem a) all have access to a parcel.

This is the one that the reporters and more than express company controller is described. They say, if possible access to goods, and the opportunity to start.

Once in the famous express company do handling

Wang bin see, the colleague a when unloading take note, will play a small package to the car down. "Other packages are swept code, this package has been in the car, and then sleep at night, he slipped out will parcel away."

In addition, more than customers also met the parcel, but it flies away from him or was "DiaoBao".

"This simple also, from the sides or rear package will pack things inside and take apart, put in two bottles of mineral water or stone, packaging. The recipient once again good sign, bitter is receiving said." Wang bin said, "bigger box, generally in the box to dig a hole in one corner and see what's inside, the customer when receiving see in a hole in the box, it will have to alert. And
 "Some sites business not ready to lose money, some people, quality is low, valuable goods is held, turn head to head office and directly with customers said lost." ZhangLiYang said.

ZhangLiYang said, shipments of short or lost control in the following comparison probability five over ten thousand ideal, "but now it is difficult to achieve." And even if the data according to five over ten thousand, every day in the 10 million copies express, also can have 5000 pieces out of the question.

Monitor and a fine force plugging loopholes

Tick the phenomenon in package, express company also come up with many countermeasures.

"Every warehouse packed camera, 24 hour work, even pickup trucks are loaded camera. In addition, express delivery process in to after many scanning, weighing, every link scanning registration." Beijing xin feihong Courier shangdi branch general manager ShenJiang said.

ShenJiang introduction, express the parcel inventory, loading, arrived in sorting center, and sent the piece has to scan, the consignee sign after receiving, still need to type in the company.

"If the package number before and after the scan different, is relatively easy notice, but if be DiaoBao, or be taken part of, it's hard to find." ShenJiang said.

Generally speaking, express company need for each package weighing, the weight of the abnormal express will not be sent. But reporters learned that,
The express company to strengthen management of another method is the rely on a fine.

Yuantong express company changping points of Yang manager says, "if the complaint to the head office, a complaint shall fine 200 dollars, up a month more than ten thousand fined me."

By related departments and public complaints was sent after the more.

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